Shipping Information

You Can Now Choose Your Shipping Preference!

Domestic Shipping

Monsta Clothing Co. uses the United Parcel Service (UPS) as well as the United States Postal Service (USPS) Express (1 to 2 days) and Priority Mail (3 to 5 days) options for all domestic shipments. *** PLEASE NOTE: When choosing USPS as your shipping option, the USPS does not supply any sort of tracking information for your package. So Monsta Clothing Co. will not be held responsible for any lost packages due to shipping with (USPS). The customer assumes responsibility to choose another option that can be tracked for delivery purposes. Only UPS offers a tracking option. So if tracking your package is a concern of yours, please choose UPS to ship your package.

*** All orders placed close to holiday season, is not guaranteed to arrive on time by both UPS and USPS. Ordering during this timeframe is at customers risk. Any packages that are lost in shipping transit (after they have left the hands of Monsta Clothing) and are lost due to USPS and UPS, Monsta Clothing is not responsible for replacement of products. Customer assumes responsibility of shipping loss by choosing UPS and/or USPS. ***

Allow 24-48 hrs for initial order processing (not including weekends or holidays). All orders placed by 5 PM (EST) are considered placed the same day. All orders placed after 5 PM (EST) are considered placed the following business day. The only thing that would change your ship date would be if there are any products that are currently out of stock. With our re-stocking orders, we will notify you that your order has been slightly delayed and is being currently processed for shipment once the new re-orders come out of production. We will always make maximum efforts to have shipments go out as soon as they come out of production, which in most cases is not that much of a delay (an average of one to two weeks at most). We will then notify you once your shipment has been sent out so you can know when to expect your products. As always, thank you for your support.

International Shipping

For international orders, Monsta Clothing uses the United States Postal Service (USPS). You, as our valued Monsta Nation member, now have some options on how to get your shipment to you. Please remember that all delivery times are based on an estimator and we are not responsible for shipments that take long than stated. We can only give you the terms by which the USPS determine shipping time. *** Please note that once your package leaves the United States borders, Monsta Clothing is not responsible for packages being lost entering other countries or being vandalized or stolen at borders or customs office of entering country. Buyer takes responsibility for package once it leaves the US borders and is entering their own country. *** Your options are as followed:

Global Express Guaranteed®

• 1-3 days with date-certain service

• International transportation and delivery by FedEx Express

• Track and trace

• Money-back guarantee

• Insurance included

Express Mail International®

• 3-5 days

• Tracking to major destinations

• Date-certain service to Australia, China, Hong Kong, South Korea, Japan, Great Britain, and Spain

• Insurance included

Priority Mail International™

• 2 weeks (at a base standard - this can vary depending on location)

• There are no tracking services or insurance with this base service. So please note that Monsta Clothing is not responsible for lost or stolen packages with this service option. Since there is no way for the USPS to track a package once it leaves the United States, it is up to the third-party carriers that deliver to each country to finish the final delivery of all international packages. *** Ship at your own risk. ***

*** Please note that some back-order products can take an additional 2-3 weeks from ordering date. Also note, that the option of shipping you chose (when initially ordering your products) will be the option used when completing your order when all back-order items come in. Monsta Clothing will not assume the cost for accelerated shipping terms due to back-orders. Monsta Clothing Co. reserves the right to hold off on shipping partial orders until all back-order items have come in. This also applies to international orders as well. If customer would like to assume the cost of partial shipments to receive their order as it comes out of back-order status, then Monsta Clothing will assist in this process to help, you, the customer.

*** Please also note: For any orders that take longer to deliver (longer than the estimates time given by either UPS or USPS), Monsta Clothing will not process and investigation until 30 days after the product has shipped. Due to the fact that deliveries can vary from time-to-time and products most always show up a day or so later, we have a policy that we do not process any claims for lost products until after 30 days from actual shipping date. Once the package has clearing not arrived at it's final destination, we will then contact you regarding replacement order or refund.